ALPINE AUTO GROUP
TERMS AND CONDITIONS
Where to find information about us and our vehicles
You can find everything you need to know about us, Alpine Auto Group,
and our products/vehicles on our website, and by contacting us by phone
or email before you complete your purchase. `
The terms “vehicle” and “product” shall be used interchangeably.
When you buy from us you are agreeing that:
 We charge you for delivery and collection at a rate which is at our
discretion but in line with market rates. We will agree this with you
in advance.
 We are not responsible for delays outside our control. We will use
our best endeavours to contact you to let you know of the delays
and when the delay may be resolved.
 Vehicles can vary slightly from their pictures including minor
blemishes and you will be responsible for inspecting the vehicle
prior to purchase. If you proceed with the purchase of the vehicle,
then this will be deemed acceptance of the condition of the vehicle
and any claims after this point will not be accepted concerning body
work condition or any other cosmetic condition of the vehicle.
 If you request work to be undertaken prior to purchase of the
vehicle we will request a non-refundable deposit. If a deposit has
already been provided, then this will become non-refundable, and
we will confirm this to you.
 You are responsible for making sure that you inspect the vehicle
condition prior to purchase. We make a record of the condition of a
product when it leaves our site.
 We charge interest on late payments at a rate of 2% above base
rate from time to time in force.
 We pass on increases in VAT.
 We charge you if you want to return a vehicle or there is a dispute
for transporting the product back to us at our discretion. We will
charge you a variable market rate which we will advise you of. You
may arrange your own collection and delivery at your own expense.
We charge you £2.00 per mile for every mile which the vehicle
incurred after the point of sale. In addition, we charge £200 plus
VAT admin fee to apply for the V5C in our name and fixed valet fee
of £100 Plus VAT and restocking fee of £200 Plus VAT to bring the
vehicle to retail standard and relist. For any damage to the interior
and exterior we will charge you additionally for the costs of repair.
We will advise you of the charge.
 If you bought the vehicle online or by distance sale, you have a
legal right to change your mind for 14 days or the relevant statutory
period in force from time to time. However, you must submit your
issue to us in writing within the required timeframe. Continued use
of the vehicle may be deemed consent and we reserve the right to
charge you for any works you requested to be undertaken. We also
reserve the right to charge you for your use of the vehicle.
 You must return the vehicle at your own cost to us within 14 days of
you telling us that you have changed your mind. Returns are at your
own cost unless we offered free returns when you bought the
goods.
 You have rights if there is something wrong with your vehicle in line
with statutory rights. However, if the vehicle is tampered with
damaged in any way, we reserve the right to reject the return of any
goods.
 We will not pay you for general ongoing maintenance of the vehicle
or replacement consumable parts after your purchase. You accept

that you are purchasing a second-hand vehicle and will deal with all
maintenance for this.
 We can change these terms and conditions at our discretion and
without reference to you and they will have full effect.
 We don’t compensate you for all losses caused by us in connection
with delays and/any matters outside of our control or connected
losses which are too remote.
 We DO NOT use your personal data however we retain our records
of sale to comply with our legal obligations.
 You have several options for resolving disputes with us. We urge
you to contact us directly in the first instance to see if we may assist
in resolving issues quickly for both parties.
 We do not accept liability for any breach of warranty by you or the
warranty company or if for any reason a warranty company may
choose to reject claims as this is outside of our control.
 We will advise you when a deposit taken will not be refundable.
Unless confirmed otherwise the deposit is refundable.
 We are not responsible for any mislaid payments by you if you pay
the wrong account by accident which is not ours. You will need to
resolve this with your bank.
 The valet services are a basic quick clean and refresh of the
vehicle. You can request an upgraded valet service that is more
comprehensive however this will be charged to you at additional
cost.
 We can end our contract with you if you have paid a deposit but
have not completed the vehicle purchase within 14 days of paying a
deposit.
 Vehicles are deemed road worthy with a valid MOT certificate as
this a road safety test. Any fault or issue which may develop after
the fact or allegation of issues will need to be inspected by us. Any
advisory matters are treated by VOSA as discretionary and
accordingly within the MOT examiners jurisdiction to determine
subject to your normal statutory rights to raise Issue. Please contact
VOSA to find out more about this. THE MOT IS NOT A SERVICE
TEST. We will not be held liable to any optional matters which you
undertake, and which are not required according to the MOT test
unless we come to an agreement with you.
When you can’t change your mind.
You can’t change your mind about an order for: If you have tampered with
the vehicle; If you have works done without our consent and prior to our
inspection; If you have caused damage to the vehicle; if you have driven
an excess of 10 miles, If it has been more than 14 days from when
completed the purchase, if you have refused to allow us our first right of
repair. Other important terms apply to our contract as set out in this
document.
You must pay for services you received before you change your
mind. If you bought a vehicle and requested any additional services to be
completed, then we will charge you for this.
We may reduce your refund if you have used or damaged a vehicle.
This is to compensate us for its reduced value. We process refunds after
we have the V5C back.
Part Exchange
 Your part exchange is considered a separate sale to your
purchase of our vehicle. This means that if there is a problem
with the vehicle which we sell to you, and part of your purchase
was funded by a part exchange, you agree that you are not
entitled to the return of your physical part exchange vehicle.
You will receive a cash equivalent payment of the trade value of

the part exchange vehicle which was agreed at the point of sale
subject to our discretion.
 You cannot change your mind once a part exchange is agreed
and completed and seek a refund from us unless we agree
otherwise. We reserve the right to require retail price to sell the
vehicle back to you at our absolute discretion.
You have rights if there is something wrong with your Vehicle. If you
think there is something wrong with your vehicle, you must contact us and
bring the vehicle back to us. We honour our legal duty to provide you with
products that are as described to you on our website and that meet all the
requirements imposed by law (unless we agree a reduction in price with
you for a defect).
We don’t compensate you for all losses caused by us or our vehicle.
We’re responsible for losses you suffer caused by us breaking this
contract unless the loss is:
 Unexpected. It was not obvious that it would happen and nothing
you said to us before we accepted your order meant we should
have expected it (so, in the law, the loss was unforeseeable).
 Caused by a delaying event outside our control. If we have
taken the steps set out in the section, we are not responsible for
delays outside our control.
 Avoidable. Something you could have avoided by taking
reasonable action.
 A business loss. It relates to your use of a product for the
purposes of your trade, business, craft, or profession.
You have several options for resolving disputes with us. We
recommend that you contact us to see if we may be able to resolve your
issue.
Resolving disputes without going to court. Alternative dispute
resolution is an optional process where an independent body considers
the facts of a dispute and seeks to resolve it, without you having to go to
court. All disputes should be referred to mediation prior to proceedings
and/ or court proceedings should be deferred until mediation takes place.
You can go to court. These terms are governed by English law and
wherever you live you can bring claims against us in the English courts. If
you live in Wales, Scotland, or Northern Ireland, you must issue your
claim in the English courts.
Other important terms apply to our contract.
Nobody else has any rights under this contract. This contract is
between you and the person signing the terms and conditions. If you have
borrowed the money from a family member or friend to fund the purchase,
then that has no bearing on us. Our contract is with the person who signs
these terms and conditions only and no third party will have any rights.
Consumer Rights Act 2015
The Consumer Rights Act 2015 does cover your purchase. The vehicle
must be of satisfactory quality and fit for purpose. All vehicles are subject
to an independent 150-point check, and we retain evidence that the
vehicle is of satisfactory quality and fit for purpose. The Consumer Rights
Act 2015 requires the age, price, fair wear, and tear of second-hand
goods to be taken into consideration when determining any problems
which may arise. Please remember that you are buying a used item.
We are also not required to pay for the continued maintenance of your
vehicle after sale, we are only responsible for pre-existing faults unless
disclosed to you prior to sale. You do not have a 30 day right to a refund

in circumstances were a defect develops after sale; You have caused
damage by error or omission; You have commissioned any third party to
inspect or repair the vehicle without our consent; You refuse our first right
to inspect and repair your vehicle; If you refuse to arrange transport at
your own cost; If you continue to use the vehicle with a defect once this
has been identified which will exacerbate the damage to the vehicle.
The Consumer Rights Act exempts motor vehicles from not making
deductions on refunds for use or diminution in value.
If a court invalidates some of this contract, the rest of it will still
apply. If a court or other authority decides that some of these terms are
unlawful, then that term will be deemed to be struck out and the rest of
the contract will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it
later. We might not immediately chase you for not doing something (like
paying) or for doing something you’re not allowed to, but that doesn’t
mean we can’t do it later. Normal limitation period will apply.

NAME: _____________

SIGNED: ___________
REG: ______________
MAKE: _____________
MODEL: ____________
By signing you confirm that you have read and understand the terms
contained in this contract.